Frequently Asked Questions

Villa Silana is your private, modern, and luxurious hidden paradise in Moalboal! Guests consistently tell us they love the spaciousness, cleanliness, and the feeling of having their own exclusive retreat. As you enter through our large front gates, you'll discover a beautifully designed villa with:

• A stunning private swimming pool (not too deep, perfect for everyone!)
• A relaxing jacuzzi
• A large, lush tropical garden with multiple hang-out areas
• Comfortable, luxurious beds and modern, well-appointed rooms
• Thoughtful touches like games, a high-quality DeLonghi Magnifica S coffee maker (we even provide beans!), and a water cooler
• An outdoor gym and BBQ area

Our aim is to provide a serene, comfortable, and memorable 5-star experience.

Our standard check-in time is 3:00 PM, and check-out is by 11:00 AM.

These times ensure we have sufficient time to thoroughly clean and prepare the villa for your arrival and for the next guests after your departure.

We always do our best to accommodate requests, but early check-in or late check-out is strictly subject to availability and whether we have other guests departing or arriving on the same day.

Early Check-in: If the villa is vacant the night before and ready early, we may be able to accommodate an earlier check-in. However, we prioritize a thorough cleaning between guests, which takes time. If you arrive early and the villa isn't ready, you're welcome to drop off your luggage at our staff house next to the villa. You can then explore Panagsama, have lunch, or even go snorkeling. We'll notify you as soon as the villa is ready.

Late Check-out: This also depends on whether we have incoming guests. Please check with us closer to your departure date.

You can find our precise location on Google Maps by searching for "Villa Silana, Moalboal." Here's a direct link: Villa Silana on Google Maps.

From the main road, you'll see the Villa Silana sign. Please take the dirt road from there until you see our gate, as pictured on the sign. Upon arrival, simply ring the bell, and someone (usually our Villa Manager, Don) will be there to assist you. We also often send a real-time location pin on your day of travel for extra convenience.

For more detailed information, please visit our Getting Here page.

The journey from Mactan-Cebu International Airport to Moalboal typically takes about 3 to 3.5 hours, depending on traffic. We highly recommend arranging a private van transfer for comfort and convenience.

We can help! We have reliable transport contacts and can arrange a private van for you. The standard rate is PHP 4,500 per van (good for up to 7 adults with reasonable luggage). For larger groups or lots of luggage (e.g., 9 people with 9 suitcases), two vehicles might be needed for comfort.

You can pay the driver directly in cash upon arrival at the villa. Please provide us with your flight details (flight number, arrival time) if you'd like us to arrange this.

Tip: You can ask your driver to make a quick stop at a supermarket like Gaisano Grand Moalboal Mall on your way to the villa to stock up on groceries.

The most popular and convenient ways to explore Moalboal are:

• Scooter Rental: We can assist you in renting scooters, which will be delivered to the villa. The typical cost is PHP 500 per scooter per day. Please let us know in advance if you'd like to rent scooters so we can ensure availability upon your arrival. An international driving license is generally accepted.
• Tricycle for Hire: Tricycles (motorbikes with sidecars) are a common mode of local transport. We can help you arrange a tricycle with a driver. Some guests even swap numbers with a driver for easy transport throughout their stay.
• Walking: Panagsama Beach (main tourist area with restaurants, dive shops) is about a 5-minute scooter/trike ride or a 15-20 minute walk.

• Panagsama Beach (Sardine Run, turtle snorkeling, restaurants, dive shops): About 5 minutes by scooter/trike.
• Basdaku White Beach: About a 9-15 minute drive.
• Kawasan Falls (for Canyoneering): Approximately 30-40 minutes by car/van.
• Supermarket (Gaisano Grand Mall): About a 10-15 minute drive.
• Town Center/Market: About a 10-15 minute drive.

Check our Things to Do page for more information about local attractions.

Villa Silana comfortably accommodates 8 guests in existing beds (2 queen beds, 2 single beds, and one California king-size bed).

Up to 10 Guests: We can accommodate up to 10 guests by utilizing an extra bed (e.g., queen-sized airbed or floor mattress) or a sofa bed. There is an additional charge for guests beyond 8, typically PHP 1,500 per extra person per night.

Children: Children who can sleep in existing beds with parents (e.g., under 6 years old) are often free. Older children or those requiring separate bedding may count towards the extra person charge.

Maximum Capacity: We strictly cannot accommodate more than 10 guests for overnight stays to ensure comfort and adherence to safety regulations.

Our general house rules state "no parties/events" to maintain a peaceful environment for our neighbors. However, we understand guests may want to celebrate special occasions.

Small, respectful gatherings: For registered guests celebrating something like a birthday or a bridal shower (e.g., a nice dinner, some games), this is generally fine, provided noise levels are kept reasonable, especially during quiet hours (typically after 10 PM). Please discuss your plans with us in advance.

Outside guests: If you plan to have a few daytime visitors who are not staying overnight, they must be registered with us. No additional fees apply for a few daytime visitors for a simple lunch/dinner, but large, loud parties with many external guests are not permitted.

Villa Silana is packed with amenities for a comfortable and enjoyable stay! This includes:

• Private Swimming Pool & Jacuzzi
• Fully Functional Kitchen: Equipped with a refrigerator, stove, microwave, DeLonghi Magnifica S coffee machine (with complimentary coffee beans!), rice cooker, cookware, dinnerware, and utensils.
• BBQ Grill House: Charcoal is provided.
• Air-conditioned Bedrooms with luxurious and comfortable beds.
• Modern Bathrooms: With hot & cold showers and electric toilets (heated seats, bidet). We provide bath towels for use inside the villa.
• Spacious Living and Dining Areas
• Multiple Outdoor Seating/Lounging Areas
• Large Tropical Garden
• Outdoor Gym
• Games (e.g., cornhole)
• Water Cooler (with complimentary drinking water)
• High-Speed Wi-Fi
• Parking: Space for up to 3 SUVs or 2 vans.

Yes, Villa Silana is family-friendly and suitable for children of all ages. However, please note that the pool is not gated or fenced, so young children should be supervised at all times.

The garden offers plenty of space for children to play, and we have some board games and outdoor activities available.

Breakfast is not included with your stay. However, you have a fully functional kitchen to prepare your own meals. We encourage guests to stop by a supermarket on their way to the villa.

Alternatively, we can assist in arranging food delivery from local restaurants for a small service fee (e.g., PHP 150 per trip). There are many great cafes and restaurants in Panagsama, just a short ride away.

Moalboal has limited dedicated food delivery app services like in big cities. However:

• We can help! Our Villa Manager, Don, can assist in ordering from local restaurants and arranging delivery to the villa for a small service fee (e.g., PHP 150 per trip). We have menus from popular local spots.
• Cook yourself: You have a full kitchen and BBQ.
• Dine out: Panagsama (5 mins away) has many restaurants.

The kitchen is fully equipped with a refrigerator, stove, microwave, rice cooker, DeLonghi Magnifica S coffee machine (with complimentary beans), cookware, dinnerware, and utensils.

There's also a water dispenser providing purified drinking water. For outdoor cooking, we have a BBQ grill (charcoal provided).

We provide complimentary high-speed Starlink Wi-Fi throughout the villa. The network name is Villa Silana Starlink.

We also have a backup PLDT network: VILLA SILANA FAST PLDT.

For security reasons, the WiFi passwords will be provided in your reservation confirmation email and will also be available in the villa's welcome information when you arrive.

The connection is generally very reliable and fast enough for streaming, video calls, and even remote work. Many digital nomads have stayed with us and been pleased with the internet quality.

Yes, the pool is completely private and exclusive to villa guests. It's not shared with any other properties.

The pool is approximately 130cm deep (around 4.26 feet), which is a great depth for lounging and enjoyable for most people, but please supervise children. Additionally, we have a private outdoor jacuzzi perfect for evening relaxation.

Our main house rules are:

• No smoking inside the villa (designated outdoor areas are available)
• No pets allowed
• Respect quiet hours after 10:00 PM
• Keep the gate secured
• Turn off AC and lights when not in use
• Supervise children around the pool at all times

A complete list of house rules will be provided upon check-in. You can also review our guest policies on our website.

You can reach us (Sandra, Harm, or our Villa Manager, Don) daily from 8:00 AM to 9:00 PM through various channels. Don is usually the quickest contact for on-site assistance.

• WhatsApp: +639620405954 (Recommended for easy communication)
• Viber: +639620405954
• Phone Call: +639620405954
• Via the booking platform you used (e.g., Airbnb, Booking.com chat).